Agentic AI Systems

What should I look for when hiring a team to build agentic AI systems?

Look for a team that has put agents into production, not just demos, and that measures them on your own data before launch and after. The team should connect agents to your existing systems with permissions and audit trails, and train your people to run what it builds.

• Production experience: Level60's systems generate billions of agentic recommendations a year
• Evaluation: accuracy measured on your data before launch and monitored after
• Integration: agents read from and act in the systems you already run
• Governance: permissions, approvals, and an audit trail for every action
• Handoff: training and documentation so your team runs it

What is intelligent automation?

Intelligent automation pairs AI that can read, decide, and hold a conversation with automation that carries out the decision in your business systems. Unlike rules-based automation, it handles unstructured work such as phone calls, emails, documents, and free-text requests. On one enterprise platform we built, agents tripled assessment capacity.

What can a voice agent handle on a phone call?

A voice agent can answer or place calls, look up information in your systems, search your documents, transfer the caller to a person, and record the outcome. We build them on telephony platforms such as Twilio with real-time speech models.

• Outbound morning calls to VIP guests
• Phone interviews that capture a leader's goals
• Quality scoring of recorded calls, with transcripts and sentiment

Can the same agents work over SMS and chat?

Yes. The same knowledge and permissions can power two-way SMS, a chat assistant on your site or portal, and voice, so customers and staff get consistent answers on every channel. Chat assistants answer from documents your team manages.

How do you keep AI agents accurate and safe?

We measure every agent on your data before it goes live and keep measuring after launch, so you see accuracy numbers rather than a promise. Agents get only the access their job needs, they draft sensitive actions for a person to approve, and every prompt version and response can be traced.