Foster the optimal customer experience for your clients & improved results for your business
Data is under-utilized. All businesses suffer from this issue. But what sets the most efficient companies apart from the rest is the ability to leverage data to improve strategy development, workforce productivity, sales process optimization, and marketing channel effectiveness.
We transform your raw data into key insights and better decision making opportunities for your team at each milestone along the user lifecycle.
From proper database integration, quality assurance, dashboard reporting and decision-making triggers, we can organize your data in a way that is structured, useful and available the moment it is needed.
We strive to provide key insights and strategic solutions for our clients, resulting in process improvement and more profitable applications.
Mr. Ferguson’s focus is strategy and analytics, he brings over 25 years of experience working with global organizations. Brian has held a wide range of positions including, Director of Business Development for Africa Expeditions in Nairobi, Kenya, VP at Smith Travel Research in Nashville, TN, VP of Supply Strategy and Analysis for Expedia in Geneva, Switzerland, VP of Market Management for Expedia in Singapore, and VP of Supply Strategy and Analysis for ELong in Beijing, China. He has a Master of Professional Studies degree from Cornell University’s School of Hotel Administration, and has presented at more than 30 industry conferences.
Ferguson joined the faculty of the School of Hospitality at Johnson & Wales University for the 2015-18 academic year. He teaches Revenue Management, Hotel Asset Management, and Senior Seminar.
Chris K. Anderson Ph.D.
Anderson’s expertise is in the fields of data analytics and dynamic pricing and is a professor at the Cornell University School of Hotel Administration. Prior to his appointment in 2006, he was on faculty at the Ivey School of Business in London, Ontario Canada. His main research focus is on revenue management and service pricing. He actively works with industry, across numerous industry types, in the application and development of analytics and pricing solutions, having worked with a variety of hotels, airlines, rental car and tour companies as well as numerous consumer packaged goods and financial services firms. Anderson’s research has been funded by numerous governmental agencies and industrial partners and he serves on the editorial boards of several academic journals. At the School of Hotel Administration, he teaches courses in revenue management, data driven analytics and statistics and serves as the Director for Cornell’s Center for Hospitality Research.
Erik is a hospitality industry veteran and brings more than 25 years of experience to the team at Level60 Consulting. In his role here, he will focus on leveraging strategic relationships in the travel and tourism industry. Erik’s background includes a focus on Revenue Management technology initiatives and systems. He has served as an industry expert supporting analytics, distribution, revenue optimization, sales, marketing, product development, and implementation of new revenue management products. Erik brings his experience from hospitality industry leaders such as Wyndham Hotels & Resorts, The Rainmaker Group, Millennium & Copthorne Hotels, and Hilton Worldwide. He was an adjunct professor at Boston University and developed their first Revenue Management classes. A graduate of Cornell University’s School of Hospitality Administration, Erik serves as an Advisory Board Member to the Cornell Center for Hospitality Research.
Mr. Anders is a global technology and business advisor providing strategic leadership and consulting to a variety of teams including Expedia, Dell, Sony and HCA. Ricardo’s background includes such varied fields as business intelligence/big data, econometric modeling, enterprise software development and bio-informatics. He spent time working under Nobel Prize recipient Dr. James Watson at Cold Spring Harbor Laboratory.
Ricardo founded Level60 Consulting in 2006 with offices in Geneva, Switzerland and Nashville, TN, and has driven international enterprise-wide engagements with companies such as Expedia, Hotels.com, HCA, Sony, BMI, Dollar General, Warner Brothers, Credit Suisse, Mobil, General Electric, Marriott, Deutsche Bank, HBO and PricewaterhouseCoopers. Ricardo is a frequent guest speaker/panelist at international conferences focused on both technology, business and hospitality and has been quoted in Business Week and Forbes. Ricardo studied Industrial Engineering and Operations Research at Cornell University and resides in Nashville.
Melonee is passionate about our customer’s journey from discovery through deployment. Her focus is managing customer-focused transformation best practices from driving major cross-functional initiative, CX program design, design thinking, customer listening, change management leadership, market research, segmentation & persona development, customer journey mapping, customer advisory boards, partner feedback, employee experience focused design and customer-driven business cases, all with a strong track record of quantifiable results. Melonee is also our marketing guru and has been published in myriad publications such as: The Tennessean, Women‘s Wear Daily, American Profile, Nashville Arts & Entertainment, Southern Exposure Magazine, Daily News Record (DNR), Runner’s World, Men’s Health, New York Magazine, Knoxville News-Sentinel, Footwear News, Livability.com, StyleBlueprint.com.
David architects our enterprise solutions with an acute customer focus, deep and broad functional and technical knowledge of software development, data management, and sensitivity to big-picture business needs. He is passionate about leveraging large data sets to create actionable insights and appreciates how data-at-scale can energize communications, efficiency, monetization, and overall competitive success. Recognized as a thought leader in this space; entrusted to serve as a spokesman at many industry conferences, he serves as a mentor and instructor and has authored four books on framework development.