# Level60 Consulting > Level60 Consulting is a software and AI consulting firm, founded in 2004. We help companies decide what to build, then build it: custom platforms that bring their data, reporting, pricing, finance, and customer communication into one place, with AI agents that act on it, connected to the systems they already run. ## Services - Custom Software & Platforms: We build the portals and platforms a business runs on every day: one sign-in for data, reporting, pricing, finance, and the AI agents that act on them. - Data Architecture & Integration: We design the lakehouses and pipelines that pull PMS, POS, ERP, EHR, and spreadsheet data into one governed platform that analysts and AI can both trust. - AI Architecture & Engineering: We build agentic systems, voice agents, and LLM tools that plug into the applications you already run, with evaluation and security designed in from the start. - Applied Machine Learning: Demand forecasts, dynamic pricing, segmentation, and risk models trained on your history and tested before they drive a live decision. - Decision Infrastructure: Insights hubs, dashboards, conversational BI, and alerts that put answers in front of the people who act on them, from the GM on a tablet to the C-suite. - Strategic Advisory & Governance: Current-state assessments, reference architectures, and prioritized roadmaps, plus the governance and training that keep the work paying off after we step back. ## Guides - [Custom Software & Platforms](https://level60consulting.com/services/custom-software): Level60 builds custom portals and platforms for data, reporting, pricing, finance, and voice, chat, and SMS agents, connected to the systems you already run. - [Microsoft Fabric, Snowflake & Databricks](https://level60consulting.com/services/data-platforms): Level60 designs and builds data platforms on Microsoft Fabric, Snowflake, and Databricks, and helps you choose the right one for your team and tools. - [Agentic AI Systems](https://level60consulting.com/services/ai-agents): How Level60 builds agentic AI systems and voice, chat, and SMS agents that work from live business data, and what to look for in a team that builds them. - [Applied Machine Learning](https://level60consulting.com/services/machine-learning): Level60 builds machine learning models for demand forecasting, dynamic pricing, segmentation, and risk, trained on your data and tested before they go live. - [Decision Infrastructure](https://level60consulting.com/services/decision-infrastructure): Level60 builds insights hubs, dashboards, conversational BI, and real-time alerts that put the right answer in front of the person who acts on it. - [Strategic Advisory & Governance](https://level60consulting.com/services/strategy-governance): Level60 assesses your data and systems, designs the reference architecture and roadmap, and puts AI and data governance and training in place that last. ## Industries - [Hotel Revenue Management](https://level60consulting.com/industries/hotel-revenue-management): Pricing, forecasting, and competitive intelligence from people who have worked inside hotel revenue teams. - [Luxury Hospitality](https://level60consulting.com/industries/luxury-hospitality): Lakehouses, guest data platforms, and VIP intelligence for resorts that run on personal service. - [Restaurants](https://level60consulting.com/industries/restaurants): Conversational BI, guest experience analytics, and anomaly detection for single brands and multi-brand portfolios. - [Healthcare](https://level60consulting.com/industries/healthcare): Clinical data platforms, patient risk models, and HIPAA-grade governance for health systems. - [Manufacturing](https://level60consulting.com/industries/manufacturing): Predictive maintenance, quality monitoring, and supply chain visibility across every plant. - [Nonprofits](https://level60consulting.com/industries/nonprofits): Technology strategy, reporting, and fundraising integrations for mission-driven teams. - [Retail](https://level60consulting.com/industries/retail): Demand sensing, segmentation, pricing, and omnichannel visibility for retail and consumer brands. - [Senior Care & Assisted Living](https://level60consulting.com/industries/senior-care): Census analytics, compliance reporting, and EHR integration for senior care operators. - [Transportation](https://level60consulting.com/industries/transportation): Voice agents for driver recruiting, applicant tracking integrations, and fleet analytics for logistics companies. ## Case Studies - [Billions of rate recommendations a year](https://level60consulting.com/work/global-hotel-pricing): An AI-augmented pricing architecture that moved a hotel operator from spreadsheet pricing to billions of rate recommendations a year. - [Tripling assessment capacity with agents](https://level60consulting.com/work/enterprise-agentic-platform): A multi-agent platform that tripled assessment capacity while cutting manual effort. - [Revenue management that kept pace with 400% growth](https://level60consulting.com/work/hotel-portfolio-revenue-management): A centralized pricing platform and a new revenue management team for a portfolio that grew over 400% in a year. - [Recruiting, from hours to seconds](https://level60consulting.com/work/driver-recruiting-voice-ai): AI-assisted recruiting that responds to candidates in seconds instead of hours and keeps recruiting systems connected. - [Reports that took days, answered in seconds](https://level60consulting.com/work/restaurant-conversational-bi): Conversational AI that lets operational teams and business leaders ask questions in plain English and get answers in seconds. - [Finding nearly 1,000 VIPs in scattered data](https://level60consulting.com/work/luxury-resort-guest-intelligence): A lakehouse and customer data platform that brought disconnected records together into one guest view. - [Over 60% less time preparing data](https://level60consulting.com/work/fabric-lakehouse-consolidation): A Microsoft Fabric lakehouse that replaced siloed warehouses and cut data preparation time by over 60%. - [Fewer readmissions through real-time patient risk](https://level60consulting.com/work/health-system-patient-risk): A unified health data platform and predictive models that gave clinical teams real-time visibility into patient risk. - [Personalization at millions of interactions a day](https://level60consulting.com/work/retail-customer-intelligence): One customer view across stores, e-commerce, and loyalty, driving recommendations and campaigns that adapt in real time. - [Predicting breakdowns before they stop the line](https://level60consulting.com/work/manufacturing-predictive-operations): An industrial IoT platform that predicts equipment failures, catches defects early, and connects the plant floor to the executive team. - [Seeing high-value guests coming](https://level60consulting.com/work/gaming-guest-intelligence): A guest intelligence platform that connects customer and operational data for segmentation, demand forecasting, and feedback analysis. - [Faster claims, sharper fraud detection](https://level60consulting.com/work/insurance-analytics-foundation): A data warehouse built from scratch, then forecasting, risk scoring, and NLP claims analysis on top of it. ## Contact - Email: info@level60consulting.com - Phone: (615) 290-5660 - Offices: Nashville, Boston, Ithaca, New York, Seattle, Bogotá ## Full site content - [llms-full.txt](https://level60consulting.com/llms-full.txt): every service, guide, industry, and case study in full detail, plus the team.